jeeperchik
04-10-2001, 11:07 AM
This has got to be one of the funniest things I've heard of in a long
time. I think this guy should have been promoted, not fired. This is
a
true story from the WordPerfect Help line which was transcribed from a
recording monitoring the customer care department. Needless to say the
Help Desk employee was fired; however, he is currently suing the
WordPerfect organization for "Termination without Cause." Actual
dialogue of a former WordPerfect Customer Support employee (now I know
why they record these conversations)!
"Ridge Hall computer assistance; may I help you?"
"Yes, well, I'm having trouble with WordPerfect."
"What sort of trouble?"
Well, I was just typing along, and all of a sudden the words went
away."
"Went away?"
"They disappeared."
"Hmm. So what does your screen look like now?"
"It's blank; it won't accept anything when I type."
"Are you still in WordPerfect, or did you get out?"
"How do I tell?"
"Can you see the C: prompt on the screen?"
"What's a sea-prompt?"
"Never mind, can you move your cursor around the screen?"
"There isn't any cursor: I told you, it won't accept anything I type."
"Does your monitor have a power indicator?"
"What's a monitor?
"It's the thing with the screen on it that looks like a TV.
Does it have a little light that tells you when it's on?"
"I don't know."
"Well, then look on the back of the monitor and find where the power
cord goes into it. Can you see that?"
"Yes, I think so."
"Great. Follow the cord to the plug, and tell me if it's plugged into
the wall."
"I can't see it."
Even if you maybe put your knee on something and lean way over?"
"Oh, it's not because I don't have the right angle - it's because it's
dark."
"Dark?"
Yes, the office light is off, and the only light I have is coming in
from the window."
"Well, turn on the office light then."
"I can't."
"Why not?"
"Because there's a power failure."
"A power... A power failure? Aha, okay. Do you still have the boxes
and
manuals and packing stuff your computer came in?"
"Well, yes, I keep them in the closet."
"Good. Go get them, and unplug your system and pack it up just like
was
when you got it. Then take it back to the store you bought it from."
"Really? Is it that bad?"
"Yes, I'm afraid it is."
"Well, all right then, I suppose. What do I tell them?"
'Tell them you're too damn stupid to own a computer."
time. I think this guy should have been promoted, not fired. This is
a
true story from the WordPerfect Help line which was transcribed from a
recording monitoring the customer care department. Needless to say the
Help Desk employee was fired; however, he is currently suing the
WordPerfect organization for "Termination without Cause." Actual
dialogue of a former WordPerfect Customer Support employee (now I know
why they record these conversations)!
"Ridge Hall computer assistance; may I help you?"
"Yes, well, I'm having trouble with WordPerfect."
"What sort of trouble?"
Well, I was just typing along, and all of a sudden the words went
away."
"Went away?"
"They disappeared."
"Hmm. So what does your screen look like now?"
"It's blank; it won't accept anything when I type."
"Are you still in WordPerfect, or did you get out?"
"How do I tell?"
"Can you see the C: prompt on the screen?"
"What's a sea-prompt?"
"Never mind, can you move your cursor around the screen?"
"There isn't any cursor: I told you, it won't accept anything I type."
"Does your monitor have a power indicator?"
"What's a monitor?
"It's the thing with the screen on it that looks like a TV.
Does it have a little light that tells you when it's on?"
"I don't know."
"Well, then look on the back of the monitor and find where the power
cord goes into it. Can you see that?"
"Yes, I think so."
"Great. Follow the cord to the plug, and tell me if it's plugged into
the wall."
"I can't see it."
Even if you maybe put your knee on something and lean way over?"
"Oh, it's not because I don't have the right angle - it's because it's
dark."
"Dark?"
Yes, the office light is off, and the only light I have is coming in
from the window."
"Well, turn on the office light then."
"I can't."
"Why not?"
"Because there's a power failure."
"A power... A power failure? Aha, okay. Do you still have the boxes
and
manuals and packing stuff your computer came in?"
"Well, yes, I keep them in the closet."
"Good. Go get them, and unplug your system and pack it up just like
was
when you got it. Then take it back to the store you bought it from."
"Really? Is it that bad?"
"Yes, I'm afraid it is."
"Well, all right then, I suppose. What do I tell them?"
'Tell them you're too damn stupid to own a computer."